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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alifa K

October 16, 2024

5  out of  5
rating by Alifa K
"Kenny at State Farm took care of me. He was very knowledgeable about the best coverages for me."
We responded:
"Thank you so very much for your five-star review Alifa! Kenny is a gem and really cares about our customers! We appreciate you! "
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Tonya Singleton

October 15, 2024

5  out of  5
rating by Tonya Singleton
"State Farm has been my insurance for quite sometime. I'm very pleased for their support. Elizabeth Smith at State Farm is the very best that anyone can have. She is patient and caring and treat customers like they should be treated ; she goes above and beyond expectations. Thanks for all your help Liz."
We responded:
"Thank you so very much, Tonya for this glowing review. Liz is the absolute best and goes above and beyond to help our customers, and we are so glad you got to experience it firsthand! Thanks for being the best part of State Farm! "
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Big Time Vet

October 7, 2024

5  out of  5
rating by Big Time Vet
"Annie was absolutely awesome helping us transition from Florida to NC. I recommend her agency to everyone. A very caring person. My family was very happy with StateFarm. Her agency is the best in the business. Thank you Annie and God Bless You and your family."
We responded:
"Mr. Bigelow, you and your wife have been wonderful customers and I am genuinely going to miss you both! Should you make your way back to North Carolina, we’ll embrace you with open arms. Best wishes on your move! "
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anthony stolfo

September 26, 2024

5  out of  5
rating by anthony stolfo
"Kenneth Walked me through everything, explained everything in debt, isn’t like the other insurance company workers that’s just trying to grab money and leave you with question's, very friendly, easy going (it’s probably the khakis), go grab a policy from Kenneth won’t regret it"
We responded:
"Thank you so much, Anthony! Kenny is amazing and detailed. We really appreciate your 5-star review. "
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rosalyn shaw

September 16, 2024

5  out of  5
rating by rosalyn shaw
"Kenneth gave me detail specific on each type of insurance policies that I was considering for my family. He answered questions in a way I could understand the specific of each policy and GREAT customer service skills."
We responded:
"Thank you so much for this 5-star review, Rosalyn! Kenny is simply one of the best and I’m glad he could offer you remarkable service! "
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Ronnie Gupton

September 5, 2024

5  out of  5
rating by Ronnie Gupton
"I purchased insurance with James at Annie Burton State farm insurance he was very helpful knew what he was talking about and answered all my questions had the best deal on insurance and I would recommend anyone who needs insurance to give James a call he will pleasantly guide you through the process"
We responded:
"Thanks so much for your 5-star review, Ronnie. James is so astute as it relates to insurance and I’m so happy he was able to help you. "
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Dana Dorn

August 22, 2024

5  out of  5
rating by Dana Dorn
"Hello I am one of James Scott Customer at State Farm I just really wanted to recognize his customer service when I reached out to him this morning about a increase in payment His hospitality, his phone etiquette his reassurance His professionalism and his clarification was something that I have never experienced with an insurance agent and I really just wanted to point that out and make sure that he was recognized. I have been through a few insurance company and for this was the best customer service that I have ever experienced and I really really appreciate, the way he handled explaining to me what had happened and why I was so confused and he explained it to me to the tea he was so patient and I really appreciate him for that. Thank you State Farm for having such good agents."
We responded:
"Really appreciate that 5-star review Dana! James is an excellent agent and we all look forward to being your good neighbor! "
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Leasa Franklin

June 10, 2024

5  out of  5
rating by Leasa Franklin
"I commend DeMarquis for his exceptional service. He went above and beyond to ensure I had everything I needed. His attention to detail, proactive attitude, and friendly demeanor made my entire experience seamless. I truly appreciate his dedication and professionalism. Thank you for making a positive impact!!!!!!!"
We responded:
"Thanks so much, Leesa, for this exceptional review. We enjoy having you as part of the State Farm family ❤️"
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Ukaegbu Onwuka

June 7, 2024

5  out of  5
rating by Ukaegbu Onwuka
"The service is very good and am glad to be here."
We responded:
"Thank you so very much! We so appreciate your 5-Star Review ❤️"
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Peyton Johnston

June 4, 2024

5  out of  5
rating by Peyton Johnston
"Mr Lyons was absolutely wonderful with giving information for auto quotes. Very professional and helpful absolutely love miss Annie and her team!"
We responded:
"Thank you, Peyton, for your 5-Star Review! We greatly appreciate it! "
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Jim Roberts

June 3, 2024

5  out of  5
rating by Jim Roberts
"Kenny was the best to work with and very knowledgeable!!!"
We responded:
"Hey Jim, thanks a whole bunch for this 5 Star Review! We look forward to serving all your insurance needs. "
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Wenonah Davis

May 28, 2024

5  out of  5
rating by Wenonah Davis
"The Annie Burton Agency was very efficient! Kenny Massie provided me a quote in the matter of minutes. He was very informative, respectful and professional. I would recommend this office to anyone!!"
We responded:
"That’s terrific, Wenonah! We are so happy to have you as a customer and look forward to serving all of your insurance needs!"
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Bo Hyde

May 23, 2024

5  out of  5
rating by Bo Hyde
"Kenneth Massey Agent Team Member of State Farm help me get ready for me to start my new chapter in a new state. Very chill with call backs and schedule times to make possible."
We responded:
"Thanks so much Bo! Kenny is definitely an insurance agent with skill and he’s definitely chill! We appreciate you 😀"
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Mary Taylor

May 10, 2024

5  out of  5
rating by Mary Taylor
"State Farm helped me during a very difficult time in my life. I was in a car wreck that left me injured and in the hospital, rehab and Assisted living. I could not walk or take care of myself.I had a lot of medical expenses and bills to pay. I was able to call State Farm and pay insurance bills on time. Annie Burton , State Farm agent, set up a plan to help me pay my car insurance monthly. This has been a blessing for me. I am grateful for all the help I have received!!"
We responded:
"Mary, you are such a gem and I honestly feel like we are good friends. I am so glad that our relationship has flourished and cannot wait to get together with you soon! Appreciate your 5-star review! "
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Marcia Millar

May 2, 2024

5  out of  5
rating by Marcia Millar
"Been with State Farm since I started driving, and Annie Burton and her team have been our local agents since moving here a few years ago. Transferring coverage from another state, then from short-term apartment to permanent address, was all made simple thanks to her wonderful team. More recently, our only vehicle died. We bought a replacement but needed it insured in less than two days so we could drive to a timely medical procedure. DeMarquis got everything squared away for us, and quickly! He answered all our questions, and even stayed on the line to make sure our temporary ID cards arrived by email. It seems like a small thing, waiting on the line for an email to arrive, but it was so thoughtful, and having one less worry before a medical procedure is truly a godsend."
We responded:
"Thank you ever so much for this glowing review, Marcia. My team and I are so pleased to help with all of your insurance and financial service needs! "
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Rebecca Krylow

April 26, 2024

5  out of  5
rating by Rebecca Krylow
"Kenneth was friendly, helpful, and quick in helping me get a better monthly rate. Thank you!"
We responded:
"Thank you so much Rebecca for this 5-star review. The real star is you and we thank you for being the best part of State Farm! "
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Kay Amico

April 24, 2024

5  out of  5
rating by Kay Amico
"The office is always SO friendly and helpful. I recommend this office to everyone!"
We responded:
"Thanks so much, Kay! You are an absolute gem and pleasure to work with! "
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TLC CARROLL

April 8, 2024

2  out of  5
rating by TLC CARROLL
"IT IS NOT ONE BAD THING I CAN SAY ABOUT THIS INSAURANCE, IT'S ABOUT 3-4 PRICES VERY FROM MONTH TO MONTH!! WAS 80 THE DAY I STARTED NOW 145.00 NEVER BEEN PULLED OR HAD A TICKET, BUT ANNIE JUST CAN'T SEEM TO TELL ME WHY MY POLICY KEEPS GOING UP!!! "UNBELIEVABLE""
We responded:
"Thank you so kindly for this generous review, Mr. Carroll. We all, including Eric, look forward to taking care of all of your insurance needs. Continue to come by and just say hello!"
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Morgan Russell

March 29, 2024

1  out of  5
rating by Morgan Russell
"Cancelled my policy twice without notice and was unable to give reason."
We responded:
"Good afternoon, Morgan, as we have indicated to you and your husband your policies were company canceled due to non payment. We have reached out via text and phone but regrettably with no return call from you or your husband. When payments are far behind the company moves for cancellation. "
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Wyomie Milliken

March 27, 2024

5  out of  5
rating by Wyomie Milliken
"Annie is the best agent I’ve worked with. She’s always very helpful and always available for whatever questions and help I need!!"
We responded:
"Always a pleasure working with you, my friend! "
Profile photo of Wyomie Milliken

Wyomie Milliken

March 27, 2024

5  out of  5
rating by Wyomie Milliken
"Annie Burton at State Farm is always very helpful and will always respond to your requests in a very timely manner."
We responded:
"Thank you so much for this wonderful review, Wyomie! It’s a pleasure to help with all of your insurance needs. "
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J Gordon

March 21, 2024

5  out of  5
rating by J Gordon
"Annie was a joy to work with for all my insurance needs. She is very knowledgeable and personable and was able to provide quotes that were better than the other insurance companies I contacted. She actually made my insurance experience fun and that is a first for me! I also enjoyed my interaction with Joslyn who works in Annie Burton's office. I highly recommend this business and it is in Hillsborough!"
We responded:
"Thank you so much, J. It is truly a pleasure to have you as a customer and entrusting me with your insurance needs. I truly appreciate your 5-Star review!!"
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Tiffany T

February 29, 2024

1  out of  5
rating by Tiffany T
"On January 4, 2024 I simply contacted Ms. Burton for a insurance quote. Very assuming and passive aggressive tone. Ms. Burton reported that I was involved in a car accident in 2022 and was paid out. This led me to believe I was the victim or insurance fraud and identity theft. I contacted the North Carolina Insurance bureau. It was reported the information given was suspicious and to file a Complaint. I contacted the North Carolina rating bureau. It was implied the information given was suspicious. I took 2 1/2 hours out of my schedule and visited the DMV. The information I received is some agents modify information as a tatic. I contacted Ms. Burton and she just doubled down on the lies. Trying to convince me that's what she sees on the report and leading me on a report goose hunt. Although insurance was obtained from a honest agent and rate a simple inquiry .Ms. Burton proceeds to triple down on her lies and now adds slander. Using general information to change the narrative of her behavior that is very well documented. Perhaps she wishes to obtain a defrimation suit she threatens upon potential customers that call her out on her bad behavior. Today is February 25, 2024. I received my report. Ms. Burton 100% operated in bad faith and bad behavior when providing a quote to me. Complaints have been filed. I strongly do not recommend. The more truth and facts presented she threatened lawsuit. Burton caused alot of harm with her ways."
We responded:
"Tiffany, I am so sorry that your rate was extremely high for your auto insurance; however, we must follow the rules of the North Carolina Department of Insurance’s Safe Driver Incentive Plan whenever moving or insurance points appear. You wanted me to violate the spirit of the law to make an exception for you which would be unfair to our other customers. I have no idea about fraud other than what you Mentioned may have occurred. I’m sorry your rate was high but that has nothing to do with me or my professional acumen nor have I been sanctioned by the North Carolina Department of Insurance as you indicate above. Regrettably, the consumer report is what we follow and as well as credit. These are things you must address with the appropriate venues. You seem hostile with me for an unsubstantiated reason. "
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John Lights (Lights Sights)

February 28, 2024

5  out of  5
rating by John Lights (Lights Sights)
"Ms. Burton worked very hard to make sure I’m satisfied with the quote. She even reached out to me after work to make sure I fully understood the cost. I have been a loyal customer of State Farm, and I’m continuing to be, she has done a great job."
We responded:
"Thank you so very much! I enjoy helping with your insurance needs and working with you as a team! "
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Tony Motley

January 20, 2024

5  out of  5
rating by Tony Motley
"Annie Burton is the best agent I've ever had! State Farm is lucky to have her! She should replace Jake in commercials!"
We responded:
"Thank you so much, Mr. Motley. It has been a pleasure getting to know you better and to learn more about your insurance needs. With ever so many thanks for your 5 star review!"