State Farm® Insurance Agent Annie Burton

"Kenny at State Farm took care of me. He was very knowledgeable about the best coverages for me."

"State Farm has been my insurance for quite sometime. I'm very pleased for their support. Elizabeth Smith at State Farm is the very best that anyone can have. She is patient and caring and treat customers like they should be treated ; she goes above and beyond expectations. Thanks for all your help Liz."

"Annie was absolutely awesome helping us transition from Florida to NC. I recommend her agency to everyone. A very caring person. My family was very happy with StateFarm. Her agency is the best in the business. Thank you Annie and God Bless You and your family."

"Kenneth Walked me through everything, explained everything in debt, isn’t like the other insurance company workers that’s just trying to grab money and leave you with question's, very friendly, easy going (it’s probably the khakis), go grab a policy from Kenneth won’t regret it"

"Kenneth gave me detail specific on each type of insurance policies that I was considering for my family. He answered questions in a way I could understand the specific of each policy and GREAT customer service skills."

"I purchased insurance with James at Annie Burton State farm insurance he was very helpful knew what he was talking about and answered all my questions had the best deal on insurance and I would recommend anyone who needs insurance to give James a call he will pleasantly guide you through the process"

"Hello I am one of James Scott Customer at State Farm I just really wanted to recognize his customer service when I reached out to him this morning about a increase in payment His hospitality, his phone etiquette his reassurance His professionalism and his clarification was something that I have never experienced with an insurance agent and I really just wanted to point that out and make sure that he was recognized. I have been through a few insurance company and for this was the best customer service that I have ever experienced and I really really appreciate, the way he handled explaining to me what had happened and why I was so confused and he explained it to me to the tea he was so patient and I really appreciate him for that. Thank you State Farm for having such good agents."

"I commend DeMarquis for his exceptional service. He went above and beyond to ensure I had everything I needed. His attention to detail, proactive attitude, and friendly demeanor made my entire experience seamless. I truly appreciate his dedication and professionalism. Thank you for making a positive impact!!!!!!!"

"The service is very good and am glad to be here."

"Mr Lyons was absolutely wonderful with giving information for auto quotes. Very professional and helpful absolutely love miss Annie and her team!"

"Kenny was the best to work with and very knowledgeable!!!"

"The Annie Burton Agency was very efficient! Kenny Massie provided me a quote in the matter of minutes. He was very informative, respectful and professional. I would recommend this office to anyone!!"

"Kenneth Massey Agent Team Member of State Farm help me get ready for me to start my new chapter in a new state. Very chill with call backs and schedule times to make possible."

"State Farm helped me during a very difficult time in my life. I was in a car wreck that left me injured and in the hospital, rehab and Assisted living. I could not walk or take care of myself.I had a lot of medical expenses and bills to pay. I was able to call State Farm and pay insurance bills on time. Annie Burton , State Farm agent, set up a plan to help me pay my car insurance monthly. This has been a blessing for me. I am grateful for all the help I have received!!"

"Been with State Farm since I started driving, and Annie Burton and her team have been our local agents since moving here a few years ago. Transferring coverage from another state, then from short-term apartment to permanent address, was all made simple thanks to her wonderful team. More recently, our only vehicle died. We bought a replacement but needed it insured in less than two days so we could drive to a timely medical procedure. DeMarquis got everything squared away for us, and quickly! He answered all our questions, and even stayed on the line to make sure our temporary ID cards arrived by email. It seems like a small thing, waiting on the line for an email to arrive, but it was so thoughtful, and having one less worry before a medical procedure is truly a godsend."

"Kenneth was friendly, helpful, and quick in helping me get a better monthly rate. Thank you!"

"The office is always SO friendly and helpful. I recommend this office to everyone!"

"IT IS NOT ONE BAD THING I CAN SAY ABOUT THIS INSAURANCE, IT'S ABOUT 3-4 PRICES VERY FROM MONTH TO MONTH!! WAS 80 THE DAY I STARTED NOW 145.00 NEVER BEEN PULLED OR HAD A TICKET, BUT ANNIE JUST CAN'T SEEM TO TELL ME WHY MY POLICY KEEPS GOING UP!!! "UNBELIEVABLE""

"Cancelled my policy twice without notice and was unable to give reason."

"Annie is the best agent I’ve worked with. She’s always very helpful and always available for whatever questions and help I need!!"

"Annie Burton at State Farm is always very helpful and will always respond to your requests in a very timely manner."

"Annie was a joy to work with for all my insurance needs. She is very knowledgeable and personable and was able to provide quotes that were better than the other insurance companies I contacted. She actually made my insurance experience fun and that is a first for me! I also enjoyed my interaction with Joslyn who works in Annie Burton's office. I highly recommend this business and it is in Hillsborough!"

"On January 4, 2024 I simply contacted Ms. Burton for a insurance quote. Very assuming and passive aggressive tone. Ms. Burton reported that I was involved in a car accident in 2022 and was paid out. This led me to believe I was the victim or insurance fraud and identity theft. I contacted the North Carolina Insurance bureau. It was reported the information given was suspicious and to file a Complaint. I contacted the North Carolina rating bureau. It was implied the information given was suspicious. I took 2 1/2 hours out of my schedule and visited the DMV. The information I received is some agents modify information as a tatic. I contacted Ms. Burton and she just doubled down on the lies. Trying to convince me that's what she sees on the report and leading me on a report goose hunt. Although insurance was obtained from a honest agent and rate a simple inquiry .Ms. Burton proceeds to triple down on her lies and now adds slander. Using general information to change the narrative of her behavior that is very well documented. Perhaps she wishes to obtain a defrimation suit she threatens upon potential customers that call her out on her bad behavior. Today is February 25, 2024. I received my report. Ms. Burton 100% operated in bad faith and bad behavior when providing a quote to me. Complaints have been filed. I strongly do not recommend. The more truth and facts presented she threatened lawsuit. Burton caused alot of harm with her ways."

"Ms. Burton worked very hard to make sure I’m satisfied with the quote. She even reached out to me after work to make sure I fully understood the cost. I have been a loyal customer of State Farm, and I’m continuing to be, she has done a great job."

"Annie Burton is the best agent I've ever had! State Farm is lucky to have her! She should replace Jake in commercials!"